Frequently Asked Questions

Frequently Asked Questions2020-05-17T19:35:26+08:00
Where does your chicken come from?2020-05-19T16:44:38+08:00

Our chicken is supplied from a local breeding company, which is also halal certified.

What is the difference between Chicken standard, Chicken Bersih and Whole Chicken?2020-05-23T14:02:37+08:00

Chicken Standard refers to chicken with head and feet and internal organ.

Chicken Bersih refers to chicken with head and feet but without internal organ.

Whole Chicken refers to chicken without head, feet and internal organ.

Could you help us to cut the Chicken Standard, Chicken Bersih or Whole Chicken?2020-06-09T12:33:25+08:00

Chicken can be cut into half, 4, 8, 16, and 24 pcs.

Standard cut is 4 pieces. Choose 24 pcs for curry cut.

You can opt to have your chicken delivered in a whole pc too.

What is Chunk?2020-05-19T16:43:57+08:00

It means the chicken is cut into 24pcs.

Where do you deliver to? What is the delivery charge?2021-06-24T11:57:53+08:00

Please kindly refer to our delivery areas.

Contact our customer service at +60178669616 for more info.

Which payment methods are accepted on your store?2021-08-28T13:25:19+08:00

We currently only accept online banking or e-wallet.

What if I am not around at the time of delivery?2020-05-19T16:47:35+08:00

Once the order is confirmed, our customer service representative will inform you on the expected delivery time and day. If you have confirmed on your presence at that time, an extra handling fees will be charged for any failed delivery attempt.

What should I do upon receipt of my order?2020-05-19T16:48:02+08:00

You should check the order items upon receiving the package. If there are missing items from the order upon delivery, you must inform our delivery personnel at the point of receiving it and we will be in touch with you for further actions. Any missing items will be redelivered at our cost. Otherwise, please store the items below 4°C and be prepared to feast on it!

Recommended storage of chicken2020-05-17T19:14:18+08:00

Chill temperature 0°C-4°C

Frozen temperature <-18°C

Are your chicken fresh/chilled or frozen?2020-05-24T23:11:03+08:00

All of our chicken will be delivered fresh to you, except Spring Chicken. Spring Chicken will be delivered in frozen state.

Can I choose chicken size?2020-05-19T16:49:56+08:00

No. Please follow the options available on our product list.

Is your chicken halal?2020-05-19T16:50:04+08:00

Yes, our supplier is a halal certified company.

What should I do if I would like to give a feedback on your products and services?2020-05-19T16:50:49+08:00

If you have any inquiries or feedback, please do not hesitate to send us an email at info@freshayamking.com or contact us at 014-7376196.

Do you deliver to outstation?2021-06-01T11:47:35+08:00

Yes, we do deliver to West Malaysia, excluding Perlis, Terengganu, and Kelantan. For outstation orders, we are only able to deliver frozen products such as King Signature Marinated Chicken Chop and Ready-to-Eat Chicken Breast Patty & Chicken Veggie Patty. Other products like Omega-3 Eggs, Sauces, Herbal Soup and Fresh Chicken are not deliverable. Thanks.

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